Contact

Get in touch

Have a question, found a bug or need help with your Supporter pass? Send us an email and we'll get back to you.

Email us at

We usually reply within 1 to 2 business days.

What we can help with

Supporter pass: Paid but your pass isn't active? Include the email address shown on your Ko-fi receipt.
Download problems: A link that won't convert? Send us the SoundCloud link and a short description of what happened.
Copyright and rights holders: If you own the rights to music and have a concern, tell us which tracks and how to reach you.
Feedback and ideas: Suggestions for new features or ways to make XSoundCloud better are always welcome.

Private tracks, region-blocked songs and 30-second Go+ previews can't be downloaded.
Log in with the exact email you used on Ko-fi, as Apple Pay and Google Pay can share a different address.
Many answers are already in the FAQ on our SoundCloud to MP3 converter page.